WARRANTY & REPAIRS
With careful use, our leather products are intended to last, the leather becoming even more beautiful over time.
At Geometric Goods we are proud to offer quality products, and your satisfaction is important to us. We have a 24 months warranty for production faults from the day of purchase.
The warranty covers all materials and workmanship under regular use. Products under the warranty are repaired or replaced with a new one depending on the issues. Products can be replaced only with the same model*, color, personalization, hardware details as initial order.
The warranty does not cover wear and tear, physical damages and any other damage that could be prevented with responsible use. As leather is an organic material we cannot provide a warranty on its natural aging.
The warranty doesn't cover lost parts of items, like screws, as it's the responsibility of the customer to tighten these parts and make sure the tension of the screws is contained in good condition. From our side, we offer in our shop replacement screws at a net price and recommend checking the tension once in a while or using glue to insure solid tension.
We aim to make leather accessories which last a lifetime. We're against the throw-away culture, and we believe in beautiful products which you will cherish, and which themselves hold good memories
If something happens to the accessory such as an accident, or if it is outside of its warranty, we are pleased to offer you the opportunity to have it repaired and brought back to life.
For warranty or repair service, contact us a by sending an email to firstname.lastname@example.org including:
- A short description and a picture of the defect part
- The article name (for example AirTag Billfold Wallet)
- Your contact details
- For warranty claims an order number
We will contact you as soon as possible to offer the best solution.
*Depending on the issue, some models can be replaced with another model of the product, after agreeing this with the customer.