Comprehensive Troubleshooting Guide for AirPods Max Not Turning On

Experiencing issues with your AirPods Max not turning on can be frustrating. Here's a detailed guide to help you troubleshoot and resolve the problem.

Preliminary Checks

  1. Check Charging Status: Confirm that each AirPod is charged by opening the battery menu on your iPhone or iPad
  2. Inspect Lightning Port: Look for debris in the Lightning port, which can obstruct charging. Clean it with a soft brush or compressed air​

Basic Troubleshooting Steps

  1. Reset AirPods Max: Press and hold the noise control button and the Digital Crown until the LED flashes amber. This can often resolve minor issues
  2. Manual Turn-On: Press and hold the noise control button for about five seconds until the status light flashes white
  3. Test Audio Playback: Put both AirPods in your ears and play audio. If there's no response, try resetting again

Advanced Solutions

  1. Hard Reset: Press and hold both the noise control button and Digital Crown simultaneously for around 15 seconds. Release when the status light flashes amber and then white
  2. Firmware Update: Ensure your AirPods Max are running the latest firmware version, which can be checked via your connected Apple device

User Tips and Observations

  • Smart Case Concerns: Consider not using the smart case if you're experiencing issues. Some users reported that avoiding the case helped avoid the problem
  • Regular Use: Try to use your AirPods Max regularly. Extended periods of non-use seem to exacerbate the issue
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