Comprehensive Guide to Fixing AirPods Max Disconnecting Issue

If you're experiencing issues with your AirPods Max disconnecting from your iPhone, you're not alone. Several users have reported similar problems across various forums. Here's a guide to help you resolve this frustrating issue, compiled from solutions shared by users on forums.

Step 1: Hard Reset Your AirPods Max

  • How to Do It: Press and hold the crown and noise control button on your AirPods Max for about 15 seconds. Wait until the amber light flashes.
  • Purpose: This step can refresh the connection settings and resolve minor firmware glitches.

Step 2: Hard Reset Your iPhone

  • Method: The process varies with the iPhone model, but generally involves powering down, then powering up, and holding the power button until you see the Apple logo.
  • Reason: Sometimes, the issue may stem from the phone's connection settings, and a reset can help.

Step 3: Re-pair Your AirPods Max with Your iPhone

  • Instructions: After resetting both your AirPods Max and iPhone, go through the process of pairing them again.
  • Note: This can help establish a fresh connection, potentially resolving disconnect issues.

Step 4: Consider a Mac Connection First

  • Try This: Some users found success by first connecting their AirPods Max to a MacBook, and then to their iPhone or iPad.
  • Explanation: This approach might help if there's an issue with the iOS's Bluetooth settings.

Step 5: Clean Your AirPods Max

  • How: Use a soft, lint-free cloth to gently clean your AirPods Max, especially around the sensors and connections.
  • Why: Dirt or debris can sometimes interfere with the sensors and cause disconnections.

Additional Tips:

  • Check for Firmware Updates: Make sure both your AirPods Max and iPhone are updated to the latest firmware.
  • Disable Automatic Head Detection: If the issue persists, try turning off the automatic head detection feature in your AirPods Max settings.
  • Seek Professional Help: If the problem continues, contact Apple Support or visit an Apple Store. In some cases, a replacement might be necessary.


The issue of AirPods Max disconnecting from the iPhone can be caused by a variety of factors, ranging from firmware glitches to dirty sensors. By following these steps, you can systematically troubleshoot and potentially resolve the issue. If none of these steps work, it's advisable to seek help from Apple's customer service for a more in-depth solution.

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