Guide: Fixing "AirPods Max Connected But No Sound" Issue

AirPods Max users have experienced situations where their headphones connect to a device, but no sound is played. This issue has been discussed in various forums, including the Apple Community, and can be caused by different factors.

Possible Solutions

Resetting the AirPods Max

  • Place both earbuds in the case and close the lid.
  • Go to your device’s Bluetooth settings, find your AirPods, and select "Forget This Device."
  • Open the case’s lid, hold the system button for 15 seconds until the LED blinks amber and white, indicating a reset.
  • Pair the AirPods Max with your device again.

Turning Bluetooth Off and On Again

Sometimes the connection may be established incorrectly. Turning off Bluetooth and then turning it back on can help reestablish a proper connection.

Selecting AirPods Max as the Output Device

Ensure that your AirPods Max are selected as the primary audio output device in the sound settings of your device.

Checking for Connection to Other Devices

AirPods Max might connect automatically to another device using the same Apple ID. Ensure they are connected to the intended device and disconnect from others.

Disabling Automatic Ear Detection

This feature can sometimes malfunction, causing the AirPods Max to stop playing music. Disabling it might resolve the issue.

Restarting Your iPhone or Connected Device

A simple restart can often resolve underlying Bluetooth issues.

Resetting Network Settings

This will erase all Wi-Fi networks and Bluetooth connections but can resolve conflicts causing the issue.

Checking Volume Limits and Audio Balance

Make sure the volume isn’t set too low or off, and check that the audio balance is centered.

Inspecting for Ear Wax Build-Up

Clean any buildup on the speaker grill as it can dampen the sound.

Addressing Interference with Other Apps and Gadgets

Other Bluetooth devices or apps can interfere with the AirPods Max. Try disabling them or using the AirPods Max away from these devices.

Using Apple Watch in Airplane Mode

If using an Apple Watch, try putting it in Airplane Mode to reduce Bluetooth bandwidth competition.

Updating AirPods Firmware and iOS Software

Ensure your AirPods and iOS device are updated to the latest firmware and software versions.

Back to blog